How orbitalnovae collects, uses, and protects your personal information
This privacy policy describes how orbitalnovae SARL ("we", "us", "our") collects, uses, and protects personal information when you use our restaurant inventory cost monitoring services and visit our website. orbitalnovae SARL, registered in Luxembourg with registration number RCSB859317, acts as the data controller for all personal data processing activities described in this policy.
We collect various types of personal data to provide and improve our restaurant inventory monitoring services. The data we collect includes information you provide directly to us through contact forms, service enquiries, and account registration, as well as information automatically collected through your use of our website and services.
Personal information we may collect includes your name, email address, phone number, restaurant business details, job title, and any other information you choose to provide when contacting us or using our services. We also collect technical information such as IP addresses, browser type, device information, and usage patterns to improve our website functionality and user experience.
We use the personal data we collect to provide our restaurant inventory cost monitoring services, respond to your enquiries, and communicate with you about our solutions. The use of your data enables us to deliver personalised service, process your requests, and provide technical support for our inventory management systems.
We may also use your information to send you relevant updates about our services, industry insights, and technical notifications related to your account. All marketing communications include clear opt-out options, and we respect your communication preferences at all times.
Under the General Data Protection Regulation (GDPR), we process your personal data based on several legal grounds. When you contact us for services or support, we process your data based on legitimate business interests. For contractual services, we process data to fulfil our obligations to you. Marketing communications are sent only with your explicit consent, which you may withdraw at any time.
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
Our website uses both first-party and third-party cookies to enhance your browsing experience and provide personalised content. For detailed information about the cookies we use, please refer to our Cookie Policy, which provides comprehensive information about cookie types, purposes, and management options.
We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in delivering our services, such as email providers, analytics services, and technical support platforms. All third-party providers are required to maintain appropriate security measures and use your data only for the specific purposes we authorise.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by applicable law. Contact enquiry data is typically retained for two years to provide ongoing support and follow-up services. Account and service data is retained for the duration of our business relationship and for a reasonable period thereafter for legal and business purposes.
We regularly review our data retention practices and securely delete or anonymise personal data that is no longer needed for legitimate business purposes.
Under GDPR and applicable data protection laws, you have several important rights regarding your personal data. You have the right to access your personal information, request corrections to inaccurate data, and request deletion of your data under certain circumstances.
You may also object to certain types of data processing, request data portability, and withdraw consent for marketing communications at any time. To exercise any of these rights or if you have questions about how we handle your personal data, please contact us using the information provided below.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, secure data transmission, access controls, and regular security assessments to ensure the ongoing protection of your information.
As a Luxembourg-based company, we primarily process data within the European Union. If we need to transfer your data outside the EU for service delivery purposes, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this document.
If you have any questions about this privacy policy, wish to exercise your data protection rights, or need to contact us about data processing matters, please reach out to us. You can contact us by email at privacy@orbitalnovae.world or by phone at +352 24123303.
You may also write to us at our registered office: orbitalnovae SARL, Avenue de la Liberté 74, 4754 Differdange, Luxembourg. We are committed to addressing your privacy concerns promptly and transparently.
If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) or your local data protection authority.